Dynamics 365 Services
A complete set of services or a sub-set as required
Services Tailored to Your Needs
Quadrant 2 offers a complete set of professional services designed to implement business application solutions based on the Microsoft Dynamics 365 Customer Engagement platform.
Our preferred deployment is the Microsoft Cloud, but we are equally comfortable to provide our services in support of an on-premise deployment.
You can utilize these services in any vertical market, where the relationship with your customers needs to be improved and ultimately where your customers need to be better understood in order to improve the level of service you offer them.
Our services can be provided as a full suite, to provide an end-to-end implementation, or they can be provided as a discrete service where you already have resources of your own providing the other services. This model extends to support and we are happy to work with you to provide support for a solution you or another partner has configured.
Project Management
Providing a CRM solution is a major undertaking and involves all aspects of your business. Such an undertaking requires dedicated and professional project management. Quadrant 2 will manage the services it provides, to ensure we deliver what we committed to, when we said we would and for a price agreed, but we can also offer a wider project management service to take in those tasks that you are responsible for e.g. change management and user acceptance testing.
Needs Analysis
In order to build an effective CRM solution, as opposed to merely an efficient one, it is vital we start with a thorough understanding of your vision and your current state business environment.
Implementation
Once we have the vision and the current state we can design and build a solution that closes the gap.
The implementation is always a phased approach. We aim to implement functionality as soon as possible so that the business can start to reap benefits and users can be involved in the subsequent phases.
Our consultants are expert in choosing the most appropriate components of the standard Dynamics 365 and focus on customization ahead of development. This speeds the process and delivers a solution that is easier to test and easier to support.
Deployment
Deployment is all about delivering a quality solution to the business in such a way that users adopt and use it from day one.
Quality assurance and training are two vital components of the deployment stage.
On-going Support
By following a principle of customize first and develop only where necessary, and by documenting every variation, the on-going support is simplified.
We offer phone support and remote diagnostics to resolve issues and define changes as required.
